Once a Kiddoro Playset has been delivered and installed, it cannot be returned or refunded.
Manufacturing defects or damages must be reported within 48 hours of delivery with photos/videos.
We will arrange repair or replacement of the affected parts. Refunds are not applicable.
Orders cancelled before delivery and installation are eligible for a refund.
If the payment was made through credit or debit card, any bank/transaction processing fees charged by the payment gateway will be deducted from the refund amount.
Refunds are processed within 7–14 working days after approval.
Delivery and installation fees are non-refundable.